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YTS Yes Tech Solutions
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BPO Manager Customer Care Executive in Kolkata

Description:

Communications Specialist

Job Summary & Role

We are determined problem solvers who think about the big picture without losing sight of the details and

treat every customer as the most important.

We are here to delight our customers and keep them coming back.

We are Responsible for reducing customer pain points.

Hours

13:30-23:30 (Mon to Fri)

Responsibilities

Communicate directly with our US customers to ensure their experience is completely positive via

email & phone.

Connect with each customer to create a memorable and personalized experience.

Think critically to solve all customer pain points in the shopping process.

Connect with vendors & shipping carriers for all customer related issues.

Skills

Strong analytical skills

Strong communication skills

Results-oriented

Proactive and a team player

Empathy and generosity

Excellent written & verbal communication

Strong Time management skills

Experience working with and earning trust with high performing teams.

Academics

• HS/Degree from a reputed institute in relevant field is mandatory.

Experience

Maximum 2 – 10 years professional experience.

Job Location

Gariahat at E-commerce company.

Functionality:
Communications Specialist, bpo, cce, customercare, customer care executive
Salary : 600000 INR Yearly
Kolkata , India
YTS Yes Tech Solutions
4/3/2019 4:02:34 AM
jobs in Kolkata, jobs in Communications Specialist, bpo, cce, customercare, customer care executive, jobs in BPO Manager Customer Care Executive
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