BPO Manager Customer Care Executive in Kolkata
Job Summary & Role
We are determined problem solvers who think about the big picture without losing sight of the details and
treat every customer as the most important.
We are here to delight our customers and keep them coming back.
We are Responsible for reducing customer pain points.
13:30-23:30 (Mon to Fri)
• Communicate directly with our US customers to ensure their experience is completely positive via
email & phone.
• Connect with each customer to create a memorable and personalized experience.
• Think critically to solve all customer pain points in the shopping process.
• Connect with vendors & shipping carriers for all customer related issues.
• Strong analytical skills
• Strong communication skills
• Proactive and a team player
• Empathy and generosity
• Excellent written & verbal communication
• Strong Time management skills
• Experience working with and earning trust with high performing teams.
• HS/Degree from a reputed institute in relevant field is mandatory.
• Maximum 2 – 10 years professional experience.
• Gariahat at E-commerce company.