Customer Service Manager in Bangalore
Responsibilities:
•leading or supervising a team of customer service staff
•helping to develop and implement a customer service policy for an entire organisation
•finding ways to measure customer satisfaction and improve services
•investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
•providing help and advice to customers using your organisation's products or services
•communicating courteously with customers by telephone and email
•Manage and train resources to ensure quality and consistency of service to customers by developing and implementing systems, policies and procedures for controlling customer service strategies/service standards for superior service delivery.
•communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals
•listening skills, to understand exactly what customers require
•problem-solving skills
•confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
•motivational skills and an ability to supervise and lead a team of customer service assistants
•creative thinking, to be able to come up with new ideas to improve customer service standards
