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Cleverkare
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Customer Service Manager in Bangalore

Description:

Responsibilities:
leading or supervising a team of customer service staff
helping to develop and implement a customer service policy for an entire organisation
finding ways to measure customer satisfaction and improve services
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
providing help and advice to customers using your organisation's products or services
communicating courteously with customers by telephone and email
Manage and train resources to ensure quality and consistency of service to customers by developing and implementing systems, policies and procedures for controlling customer service strategies/service standards for superior service delivery.

Functionality:

communication skills that allow you to inform, help and advice customers clearly and to liaise effectively with other professionals
listening skills, to understand exactly what customers require
problem-solving skills
confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
motivational skills and an ability to supervise and lead a team of customer service assistants
creative thinking, to be able to come up with new ideas to improve customer service standards

team management, excellent written & spoken communication skills
Salary : 250000 INR Yearly
Bangalore , India
Cleverkare
11/19/2018 7:41:20 PM
jobs in Bangalore, jobs in team management, excellent written & spoken communication skills, jobs in Customer Service Manager
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